What is your return/exchange policy?

We accept exchanges and returns of orders within the first 30 days from the delivery date. The following conditions apply:

  • You must contact us for all returns/exchanges.
  • Shipping costs, customs and duties from the original order are non-refundable.
  • All items are eligible for a return or exchange EXCEPT for final sale items, which are not eligible for any form of return (Unless you received an item that was defective).
  • We reserve the right to refuse returns that show signs of wear.
  • Due to the very limited availability of our special edition colors we cannot guarantee that alternative sizes in the same color will be available for exchanges.
  • If your returned item is not returned in resell-able condition we will add an additional restocking fee to your refund.
  • If your item arrived damaged or defective, please submit a return request immediately so we can resolve the issue promptly.
How do I start my return?

Contact us: contact@softserveclothing.com Please be sure to include your order # and zip code, the items you are returning, along with the reason for return/exchange.

How soon will I get my exchange, store credit or refund?
  • Store Credit: In this option your label will be provided free of charge. As soon as your return has its’ first scan, your order will automatically be refunded to you in the form of a store credit. This is the quickest and fast method of return.
  • Refund: In this option there will be a flat fee of a $7.00 handling fee charged for your return. Once the item is delivered, processed and reviewed by our team members the refund will be initiated.
  • Exchange: As soon as your exchange package has made its’ first scan from USPS, the requested exchange items will be shipped out to you. Please note that we do not hold inventory for exchanges, and the first scan on the package must be initiated before an exchange order will be shipped.
Can I process a return for an item I received as a gift?

We offer free exchanges or store credit for any gift returns. Email contact@softserveclothing.com with your order number (found on your packing slip), sender’s full name and your shipping address.

Do you offer in person returns?

For the safety and privacy of our employees we do not offer any form of in person returns. All in person returns will be refused and we request that customers ship back their items per the above conditions.