What is your return/exchange policy?
We accept returns of orders within the first 30 days of the delivery date. The following conditions apply:
- All returns/exchanges must be processed with your customer account.
- Shipping costs, customs and duties from the original order are non-refundable.
- All items are eligible for a return or exchange EXCEPT for final sale items, which are not eligible for any form of return (Unless you received an item that was defective)
- We reserve the right to refuse returns that shows signs of wear or were not processed using the returns feature with your customer account.
- Due to the very limited availability of our special edition colors we cannot guarantee that alternative sizes in the same color will be offered for exchanges.
- If your returned item is not able to be restocked your refund can be processed for less than the originally purchased amount.
- If your item has arrived damaged or defective please request a return immediately, and somebody will get back to you right away on how to resolve the issue.
If your item has arrived damaged or defective please immediately reach out to our customer care team through the request form in the bottom right corner of the page.
To expedite the process of a replacement please include your original order number and also a picture of the issue in your initial request.
How do I start my return?
Please log into your customer account and select the order which you would like to return, and submit your request for an exchange, return or damage inquiry.
Our team will be happy to get back to you as soon as possible to update you with an RMA for the request.
How soon will I get my refund?
- Store Credit: In this option your label will be provided free of charge, and as soon as your item has its’ initial scan your order will automatically be refunded to you in the form of a store credit. This is the quickest and fast method of return.
- Refund: In this option there will be a flat fee of $7.00 charged for return shipping back to our warehouse, and you will have to wait for the item to be processed and reviewed by our team members before the refund has been initiated.
Do you offer in person returns?
For the safety and privacy of our employees we do not offer any form of in person returns.
All in person returns will be refused and we request that customers ship back their items per the above conditions.