Frequently Asked Questions

How do I care for my Cloud Cotton Hoodie?

Don't worry the Cloud Cotton Hoodie is pretty low maintenance.  Just wash it on the delicate cycle in cold water inside out with like colors, and dry on delicate.

What is the amazement guarantee?

If for any reason you don't enjoy living on a cloud as much as we do we will happily accept a return or exchange.

How fast can I get my order?

All domestic orders ship from our warehouse within 24-48* hours.

*Due to the current Covid pandemic we have stayed open with a limited staff to ensure the health and safety of our employees.  We are still open with orders shipping everyday, but orders may experience some delay due to the minimized staff.  We apologize for any inconvenience, and we are working hard to get orders out as fast as we can.

What size should I order?

All Cloud Cotton Hoodies are unisex.

The height measurement is measured from the top of the shoulder to the bottom of the band.  

Chest measurements are measured flat from the bottom of the arm hole to the opposite arm hole.

Sleeve measurements are taken from halfway between the seam of the hood and the drop shoulder to the end of the arm sleeve band.

Our Size Height Chest Sleeve
X-Small 24" 20.5" 24"
Small 25" 21.5" 24.5"
Medium 26" 22.5" 25"
 Large 27" 23.5" 25.5"
X-Large 28" 24.5" 26"
2XL 29" 25.5" 26.5"
3XL 30" 26.5" 27

For our unisex sizing we recommend women to size down one size from their normal size, and men's sizing to stay true to size.

Our Size Womens Mens
X-Small Small  X-Small
Small Medium Small
Medium Large Medium
Large X-Large Large
X-Large 2XL X-Large
2XL 3XL 2XL
3XL 4XL 3XL

How do I exchange or return my hoodie?

Please feel free to contact customer service at Contact@SoftServeClothing.com to obtain an RMA sheet. Please note that to exchange or return your hoodie it must be in new condition, unwashed and unworn.  Any hoodie returned showing signs of wear or washing will be returned at a discounted or no value. 

Can I apply two coupons codes to one order?

We will happily accept any valid coupon code on your order, but we are only able to apply one coupon code per order.