Frequently Asked Questions
How do I care for my Cloud Cotton Hoodie?
Don't worry the Cloud Cotton Hoodie is pretty low maintenance. Just wash it on the delicate cycle in cold water inside out with like colors, and dry on delicate.
What does Mystery Item mean?
All mystery items are randomly picked. We are not able to accommodate requests for specific colors or styles. Mystery items can include tie-dye and/or solid colors. All mystery items are final sale, and cannot be returned or exchanged.
What size should I order?
All Cloud Cotton Hoodies are unisex.
The height measurement is measured from the top of the shoulder to the bottom of the band.
Chest measurements are measured flat from the bottom of the armhole to the opposite armhole.
Sleeve measurements are taken from halfway between the seam of the hood and the drop shoulder to the end of the arm sleeve band.
For our unisex sizing we recommend women to order their true size for a comfier fit, and men's sizing to order one size up for a true fit. For tie-dye hoodies please be sure to order one size up for women, and to size up one to two sizes for men.
How do I return my hoodie?
All return requests must be submitted through the returns portion of your customer account. Please note that to exchange or return your hoodie it must be in new condition, unwashed and unworn. Any hoodie returned showing signs of wear or washing will be returned at a discounted or no value. For more information on returns please click here.
Can I apply two coupon codes to one order?
We will happily accept any valid coupon code on your order, but we are only able to apply one coupon code per order.
How fast can I get my order?
All orders for only in stock items ship from our warehouse within 24-48* hours (Business Days). If your order is mixed with both in stock and pre-order items your order will be shipped on the pre-order date noted on the site.
*Due to the current Covid pandemic we have stayed open with a limited staff to ensure the health and safety of our employees. We are still open with orders shipping each day, but orders may experience some delay due to the minimized staff. We apologize for any inconvenience, and we are working hard to get orders out as fast as we can.
Do you ship internationally?
Yes, we ship to many countries outside of the USA. Please note that we cannot control nor are we responsible for the customs, duties and taxes that can incur at the final delivery country. Customs policies vary by country. Please check with your local customs office for further information.
Do you offer a buy now, pay later option?
Yes, we offer a buy now and pay it later option through Shop Pay at checkout. The program is simple. All approved shoppers with orders over $50 can be split up into 4 zero-interest payments. We have no bearing on the approval process, repayments, or updating your credit card for future payments. All of these actions need to be managed through Shop Pay.