Frequently Asked Questions
Don't worry the Cloud Cotton Hoodie is pretty low maintenance. Just wash it on the delicate cycle in cold water inside out with like colors, and dry on delicate.
All Cloud Cotton Hoodies are unisex.
The height measurement is measured from the top of the shoulder to the bottom of the band.
Chest measurements are measured flat from the bottom of the armhole to the opposite armhole.
Sleeve measurements are taken from halfway between the seam of the hood and the drop shoulder to the end of the arm sleeve band.
For our unisex sizing we recommend women to order their true size for a comfier fit, and men to order at least one size up depending on the desired fit. Our tie-dye hoodies run slightly smaller than our solid color hoodies, and we advise if you are in-between sizes that you size up for maximum comfort. For men we advise that you size up two sizes in our tie-dye hoodies.
All mystery items are randomly picked. We are not able to accommodate requests for specific colors or styles. Mystery items can include tie-dye and/or solid colors. All mystery items are final sale, and cannot be returned or exchanged.
All orders for only in stock items ship from our warehouse within 24-48* hours (Business Days). If your order is mixed with both in stock and pre-order items your order will be shipped on the pre-order date noted on the site.
*Due to the current Covid pandemic we have stayed open with a limited staff to ensure the health and safety of our employees. We are still open with orders shipping each day, but orders may experience some delay due to the minimized staff. We apologize for any inconvenience, and we are working hard to get orders out as fast as we can.
Yes, we ship to many countries outside of the USA. Please note that we cannot control nor are we responsible for the customs, duties and taxes that can incur at the final delivery country. Customs policies vary by country. Please check with your local customs office for further information.
All return requests must be submitted through the returns portion of your customer account. Please note that to exchange or return your hoodie it must be in new condition, unwashed and unworn. Any hoodie returned showing signs of wear or washing will be returned at a discounted or no value. For more information on returns please click here.
We will happily accept any valid coupon code on your order, but we are only able to apply one coupon code per order.
Yes, we offer a buy now and pay it later option through Shop Pay at checkout. The program is simple. All approved shoppers with orders over $50 can be split up into 4 zero-interest payments. We have no bearing on the approval process, repayments, or updating your credit card for future payments. All of these actions need to be managed through Shop Pay.